Frequently Asked Questions
Are all your products imported from Brazil?
Almost all of our products are imported from Brazil.
Are the products shipped from Brazil to the United States directly to the customer?
No, our products are stored in our warehouse currently located in Jacksonville - Florida.
Why don't you answer the phone?
We are a family-owned company so we work with a very small number of employees. We do this to ensure a competitive price. You can reach us by sending us an email, using the chat on our website or sending a message by SMS or WhatsApp. See our Contact Page.
Do you have an actual physical store?
Currently we don't own a traditional storefront; the products are maintained in our warehouse/office.
Do you serve the customer at the warehouse/office?
We are available to attend costumers with a small beforehand notice. If you are in the area you can contact us and we will set a good time to meet you and show you our products.
Can I buy online and pick up the product in the warehouse?
Yes, if you are in the Jacksonville area you can pick up your products in our office. Just leave a note on your order or contact us and we'll refund any shipping costs. Our times for product pickups is from 10:00-4:30.
Why do some oils and butters have a different (sometimes rancid) smell? Are they spoiled?
We try to maintain a certain consistency but because they are all-natural oils and vegetable butters (with no additives or colorants), they can vary in color, odor, and consistency depending on the conditions of planting/harvesting of the region they are collected. these variables do not interfere with the quality of the product.
Essentially, they are raw products. Some may have a non-pleasant characteristic smell, but this does not mean that the product is spoiled. We love our products and take great care of them to ensure their quality.